EXCHANGE & RETURN POLICY
We are committed to maintaining product quality and providing a smooth shopping experience across both our online store and physical outlets. All return and exchange requests are reviewed carefully to ensure a fair and consistent process.
Return & Exchange Timeline
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Return or exchange requests may be submitted within 14 days of purchase or delivery.
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Any concern related to damage or defect should be reported within 48 hours of receiving the product, along with clear images for verification.
When a Return or Exchange May Be Approved
A return or exchange request may be considered in the following situations:
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The delivered size does not match the ordered size
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An incorrect product has been delivered
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The product arrives with a visible defect or damage
These requests may be processed through our online support team or at any TYMO physical outlet, subject to verification.
Change of Preference
If you wish to exchange an item due to a change in style or preference, exchange options are available.
Please note that returns are not applicable for preference-based requests.
Product Condition Guidelines
To help us maintain quality standards across all channels, items are expected to be returned in their original condition. Requests may not be approved if the product:
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Shows signs of use or wear
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Has been washed
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Is missing original tags or original packaging
Exchange Process
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For online orders, once an exchange request is approved, our courier partner may arrange collection from your address.
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For purchases made at a physical outlet, exchanges may be processed at any TYMO store, subject to availability.
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In cases where the exchange is requested due to personal preference, a standard exchange handling fee may apply.
Additional Information
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Each order is eligible for one return or exchange request only.
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Products must be securely packed and presented in original condition at the time of handover or store visit.
Customer Support
For assistance or to initiate a return or exchange request, please contact our support team on WhatsApp:
0318-0246959