REFUND/RETURN POLICY
We are committed to maintaining product quality and providing a smooth shopping experience across both our online store and physical outlets. All requests are reviewed carefully to ensure a fair and consistent process.
Return, Exchange & Refund Timeline
All return, exchange, and refund requests must be submitted within 14 days of purchase or delivery.
Requests submitted after this period will not be entertained.
Eligibility for Return or Exchange
A return or exchange request may be approved in the following cases:
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The delivered product is incorrect
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The product has a manufacturing defect
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The product is damaged at the time of delivery
Product Condition
To be eligible for return or exchange, the product must be:
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Unused and in original condition
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Returned with original packaging and accessories
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Not damaged due to misuse
Exchange Policy
Exchange requests can be processed through our online support team or at any TYMO physical outlet, subject to availability.
In case of exchange due to personal preference, an additional handling or delivery fee may apply.
Refund Policy
Refunds are only applicable if the product is defective, damaged, or incorrect and a replacement is not available.
Approved refunds will be processed via the original payment method or bank transfer.
Processing Time
Refunds are processed within 5–7 business days after approval and verification.
Non-Refundable Cases
Refunds will not be applicable in the following situations:
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Change of mind or personal preference
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Product is used or not in original condition
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Request submitted after 14 days
Shipping Charges
Shipping charges are non-refundable unless the return is due to our error.
Customer Support
For assistance or to initiate a request, please contact us via WhatsApp:
0318-0246959